Topic: “Effecting Change One Conversation at a Time”
Presented by: Elizabeth McGrath, internationally-recognized management consultant
Crafting a mission statement, developing a vision, and defining values are important to an organization. But there is often a divide between aspirations and reality. Effective conversation helps inform expectations, build trust, create relationships, and handle issues before they become disasters.
Most people do not fail at the technical aspects of the job. They fail because they lack communication skills, do not understand how to build relationships, and they are not resilient in communicating when something goes wrong.